Monitoring Performance of Electric Utilities : Indicators and Benchmarking in Sub-Saharan Africa

Performance of electric utilities is essential for the reform of the electricity sector in the Sub-Saharan Africa (SSA) countries. The World Bank is leading a number of initiatives to improve electric utility performance in SSA. The Africa Energy unit of the World Bank recently introduced the Electric Utility Capacity Assistance Program (EUCAP) for Africa. Among other activities, the EUCAP aims to collate relevant utility performance data within the context of the Bank operations, with the dual objective of assessing the impact of reforms and motivating utility management to achieve better outcomes. In order to reach this objective, performance benchmarking approach was developed. In this approach, benchmarking starts with the selection of the Key Performance Indices (KPIs) reflecting major elements of utility day-to-day operations, including technical, operational and financial. Then a framework to compare performance of the sector in various countries and among utilities using these indices is applied.

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Bibliographic Details
Main Authors: Tallapragada V.S.N., Prasad, Shkaratan, Maria, Izaguirre, Ada Karina, Helleranta, Jaakko, Rahman, Saifur, Bergman, Sten
Format: Energy Study biblioteca
Language:English
en_US
Published: World Bank, Washington, DC 2009
Subjects:ACCESS TO ELECTRICITY, ACCOUNTS RECEIVABLE, ADA, AMOUNT OF POWER, APPROACH, ASSET CONDITION, ASSETS, AVAILABILITY, BANK LENDING, BENCHMARK, BENCHMARKING, BENCHMARKS, BEST PRACTICE, BEST PRACTICES, BILL COLLECTION, BILL COLLECTION RATE, BLOCK TARIFF, BLOCK TARIFFS, BUSINESSES, CAPABILITIES, CAPABILITY, CAPACITY FACTOR, CAPITAL EXPENSES, COAL, COLLECTION EFFICIENCY, COMMERCIAL EFFICIENCY, COMMERCIAL TRANSACTIONS, COMPONENTS, CONNECTED CUSTOMERS, CONNECTED HOUSEHOLDS, CONNECTIVITY, CONSUMER DISSATISFACTION, CONSUMPTION LEVELS, CONSUMPTION OF ELECTRICITY, CONSUMPTION OF POWER, COST OF ELECTRICITY, COST OF POWER, COST RECOVERY, CUSTOMER MIX, CUSTOMER RELATIONS, CUSTOMER SERVICE, DATA ENCRYPTION, DATA SELECTION, DATABASE DESIGN, DAY-TO-DAY OPERATIONS, DECISION MAKING, DISPUTE RESOLUTION, DISTRIBUTION INFRASTRUCTURES, DISTRIBUTION LOSSES, DISTRIBUTION OF ELECTRICITY, DISTRIBUTION SYSTEM, E-MAIL, E-MAIL ADDRESS, ECONOMIC DEVELOPMENT, ECONOMIC INDICATORS, ECONOMIES OF SCALE, ELECTRIC POWER, ELECTRIC UTILITIES, ELECTRIC UTILITY, ELECTRICITY CONSUMPTION, ELECTRICITY DISTRIBUTION, ELECTRICITY GENERATION, ELECTRICITY PRICE, ELECTRICITY PRODUCERS, ELECTRICITY PRODUCTION, ELECTRICITY SECTOR, ELECTRICITY SUPPLY, ELECTRICITY TARIFFS, ELECTRICITY UTILITIES, ELECTRIFICATION, ENCRYPTION, END USERS, END-USER, END-USERS, ENERGY DEVELOPMENT, ENERGY OUTLOOK, ENGINEERING, ENTERPRISE SURVEY, ENTERPRISE SURVEYS, EQUIPMENT, FINANCIAL PERFORMANCE, FIXED CHARGE, FRAUD, GAS, GDP, GENERATION, GENERATION CAPACITY, GRID = ELECTRICITY, GRID CONNECTIONS, GRID POWER, GROWTH IN ELECTRICITY CONSUMPTION, GROWTH RATE, GROWTH RATES, HARDWARE, HEAT, HOLDING COMPANY, HOUSEHOLD ACCESS, HOUSEHOLD CONSUMPTION, INCOME, INCOME GROUPS, INCOME LEVELS, INDUSTRIAL PRODUCTION, INEFFICIENCY, INFORMATION TECHNOLOGY, INNOVATION, INPUT DATA, INSTALLATION, INTERFACES, INTERNATIONAL ENERGY, INTERNATIONAL STANDARDS, INTRANET, INVENTORY, INVENTORY MANAGEMENT, LEVEL OF CONSUMPTION, LOAD FACTOR, MAINTENANCE COST, MANAGEMENT SYSTEM, MANAGERIAL INEFFICIENCY, MANPOWER REQUIREMENT, MATERIAL, MENU, MIDDLE INCOME COUNTRIES, NUMBER OF CUSTOMERS, OIL, OIL PRICES, PEAK DEMAND, PEAK LOAD, PER CAPITA INCOME, PERFORMANCE INDICATORS, POWER CONSUMPTION, POWER CORPORATION, POWER DEMAND, POWER DISTRIBUTION, POWER GENERATORS, POWER PLANTS, POWER SECTOR, POWER SECTOR REFORM, POWER SYSTEM, PREPAYMENT, PRIVATE SECTOR, PRIVATE SECTOR PARTICIPATION, PRODUCTION COSTS, PRODUCTION OF POWER, PRODUCTION PROCESS, PROTOCOL, QUALITY OF SERVICE, RELIABILITY, RESIDENTIAL CUSTOMERS, RESIDENTIAL PRICES, RESULT, RESULTS, REVENUE COLLECTION, RURAL ACCESS, TARGETS, TARIFF LEVELS, TARIFF STRUCTURE, TECHNICAL ASPECTS, TECHNICAL STANDARDS, TIME FRAME, TOTAL COSTS, TOTAL REVENUE, TRANSFORMERS, TRANSMISSION, TRANSMISSION LOSSES, USER, USERS, UTILITY CAPACITY, VEHICLES, VOLTAGE, WATER DISTRIBUTION, WEB, WEB PRESENCE, WEBSITE,
Online Access:http://documents.worldbank.org/curated/en/2009/01/16338434/sub-saharan-africa-monitoring-performance-electric-utilities-indicators-benchmarking-sub-saharan-africa
http://hdl.handle.net/10986/13030
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